Matthew Felix is the General Manager of the JW Marriott Washington, D.C. as of November 14, 2022.
In his most recent role as the General Manager of The Ritz-Carlton, Pentagon City, Matt strategically led the team through an extensive public space renovation, including a bold repositioning of the hotel’s restaurant. The restaurant, now critically acclaimed, has helped to reintroduce an established hotel into a rapidly changing market. Under Matt’s leadership, the property also achieved outstanding results across the balanced scorecard, including improved RevPAR, ADR, house profit, net operating income, guest satisfaction, and associate engagement.
Prior to his current position, Matt held various sales, revenue management, and operational leadership roles throughout his Marriott career. He spent time as a general manager for other Marriott brands, including Renaissance Hotels, Marriott Hotels, and Residence Inn by Marriott. At the Renaissance Washington, D.C. Downtown Hotel, Matt’s associate-centric leadership style was highlighted when the hotel reached its highest-ever AES score in 2019. In addition, as the Resident Manager of the Marriott Marquis Washington, D.C. in 2015, the hotel ranked first in Guest Satisfaction Survey scores among all Marriott convention network hotels.
Matt is a graduate of Michigan State University and currently serves on the Board of Directors for Destination DC and The Hotel Association of Washington DC. In addition he is the Guidance Chair for the Mid-Atlantic Marriott Business Councils. He resides in Washington, D.C. with his wife, children, and two rescue dogs.