Diversity, Equity, and Inclusion: Redefining the Hospitality Industry of Tomorrow
In the hospitality industry, connecting the business ecosystem through designed human experiences is what we do. Understanding its application in internal and external business practices is instrumental to the success of any hospitality organization. In this long-awaited HEC teaser conversation with esteemed hospitality industry-leaders, we will dive deep into DE&I in business practices such as hiring, marketing, and customer service, and strive to answer complex questions such as, how do unprecedented events, such as the ongoing COVID-19 pandemic, change how we perceive and promote DE&I? Our hospitality industry has been among the hardest hit because of our steadfast reliance on the human experience, and in 2022, the discussion of DE&I will be more important than ever.